Simulated workplaceCAQA Foundations Community Hub is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
FSKCAQA FoundationsSimulated workplace
Simulated workplace
Scenario · Front Desk and Community Information

Take bookings and messages at the front desk

You are a learner on placement at the front desk.

Entry2 to 3 hours7 tasks
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The situation

What has happened

It is Wednesday afternoon and you are on the front desk with Mei Lin Chen. Two people come in to book rooms: Bec Andrews from the Frankston Playgroup Network wants learning room 2 on Wednesday 16 September from 1:00 pm to 3:00 pm for 18 people with an urn and mats, and Fatima Noor from the Multicultural Women's Sewing Circle wants the hall on Saturday 19 September from 10:00 am for 14 people with tables and power boards. While Mei Lin is helping a visitor with printing, the phone rings twice: one caller wants to leave a message for Amrit Gill and another asks what time the op shop opens. A visitor also needs to sign the visitor book to see Wayne.

Your brief. Greet everyone politely, check the Room and Program Bookings system before you agree to a booking, record both bookings correctly with the status Requested, answer the phone and take a clear message, and make sure the visitor signs in, following the Front Desk and Room Booking Procedure.
Read the work request in your inbox
Tasks

Deliverables

  • Two bookings created in the Room and Program Bookings system with status Requested
  • Written phone message for Amrit Gill
  • Visitor book entry
  • Short note to Deb about the playgroup child safety check

Documents to use

Systems to use

Room and Program Bookings

Bookings for the learning rooms, computer room, hall and programs, with the group, contact, time, equipment and confirmation status.

Task Board

The hub's shared list of routine tasks, meeting actions, repair requests and event jobs, with who is doing each one and when it is due.

For trainers and assessors

Units of competency

Current on training.gov.au for the Foundation Skills Training Package as at 10 September 2026.

FSKOCM003Participate in familiar spoken interactions at work
FSKWTG005Write simple workplace formatted texts
FSKDIG002Use digital technology for routine and simple workplace tasks
FSKRDG007Read and respond to simple workplace information
FSKNUM002Use beginning skills related to time and 2D shapes for work

Qualifications

FSK10219Certificate I in Skills for Vocational Pathways
Assessor notes

What to look for

Evidence guide

Look for the learner checking the system before agreeing to a booking, entering every required field correctly, using the greeting on the phone and writing a message that another person can act on. Times must be written correctly. Spoken interactions must be polite and clear, and the learner must know when to pass something to the coordinator rather than decide alone.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.