Our departments
Six departments make up the business. Each page shows the purpose, the people, the measures that matter and the systems the team works in.
Sprout Cafe
Runs the social enterprise cafe where learners train on real shifts. The team opens and closes the cafe, serves customers, makes coffee and food, keeps the food safety logs, counts stock and places orders, and gives learners a safe place to practise reading procedures, measuring, counting money and talking with customers.
Adult Learning Centre
Delivers foundation skills courses in reading, writing, numeracy, digital skills and spoken English, enrols and supports learners, runs enrolment weeks, arranges work placements in the hub's own workplaces and with local employers, and helps learners plan their next step into further study or a job.
Front Desk and Community Information
The first point of contact for everyone who walks in or phones. The team greets visitors, answers questions, takes room and program bookings, helps people with printing and forms, takes messages for staff and keeps the noticeboard, brochures and visitor sign-in book up to date.
Community Op Shop and Warehouse
Receives, sorts, prices, displays and sells donated clothing and household goods at Carrum Downs. The team keeps the warehouse safe and tidy, records weekly sales and stock, runs the register, and gives learners and volunteers practice in sorting, measuring, pricing, handling cash and reading safety signs.
Community Garden and Facilities
Looks after the community garden, the grounds, the hall and the building. The team grows produce for the cafe and community meals, maintains tools and equipment, checks the site for hazards, manages contractors and keeps the emergency equipment, exits and first aid kits ready.
Programs and Administration
Supports the whole hub with rostering, volunteer coordination, team meetings, funding reports, banking, purchasing and the committee papers. The team keeps the task board current, records meeting minutes and actions, and helps every other team plan and finish its routine work on time.