Front Desk and Community Information
The first point of contact for everyone who walks in or phones. The team greets visitors, answers questions, takes room and program bookings, helps people with printing and forms, takes messages for staff and keeps the noticeboard, brochures and visitor sign-in book up to date.
What the team is accountable for
- Greeting visitors and answering the phone
- Room, hall and program bookings
- Visitor sign-in and contractor register
- Printing, forms and referrals
- Noticeboard and community information
How we know it is working
Who works here
Deb Halloran
Deb runs the front desk and the bookings system and trains the volunteers and learners who staff reception, and has been at the hub for fifteen years.
Mei Lin Chen
Mei Lin staffs the front desk three days a week, takes bookings and helps visitors with printing and forms, and joined the hub two years ago.
Where the work is recorded
Room and Program Bookings
Bookings for the learning rooms, computer room, hall and programs, with the group, contact, time, equipment and confirmation status.
Task Board
The hub's shared list of routine tasks, meeting actions, repair requests and event jobs, with who is doing each one and when it is due.